Thank you for visiting and shopping at Sanctuaire.shop, operated by Sanctuary Project LLC. The following terms and conditions constitute our Shipping Policy.

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1. Order Processing Time

Orders are processed and shipped Monday–Saturday. Standard shipping typically arrives 5–7 business days from the date of purchase.

If we are experiencing a high volume of orders, shipments may be delayed slightly. If there is a significant delay in shipping your order, we will contact you via email.

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2. Shipping Rates & Delivery Estimates

We offer free standard U.S. shipping via USPS on orders over $35. Shipping rates for other orders are calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping (U.S.): 5–7 business days from purchase

• Expedited Shipping (U.S.): 1–3 business days

Delivery delays can occasionally occur due to carrier issues, or weather.

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3. Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

Tracking information will typically become active within 24 hours.

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4. Shipping Locations

We ship within the United States only. We do not ship to Canada or other international destinations.

5. Delays, Lost, or Stolen Packages

Sanctuary Project LLC is not liable for:

• Delays caused by shipping carriers

• Lost or stolen packages marked as “delivered”

If your package is missing, we recommend:

1. Checking with neighbors or your local delivery office

2. Contacting the shipping carrier directly

3. Reaching out to us at customer.experience@sanctuaire.shop for assistance

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6. Incorrect Shipping Addresses

Please ensure that all shipping information is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at customer.experience@sanctuaire.shop.

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7. Damaged Items

If your jewelry gets damaged, we will replace it under our lifetime guarantee. Please contact customer.experience@sanctuaire.shop for help with a replacement. For damage during delivery, please include:

• Your order number

• Photos of the damaged item(s)

• Photos of packaging

We will work with you to resolve the issue promptly.

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8. Returns & Exchanges

For information on returns and exchanges, please refer to our Shipping & Returns page.

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9. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

• Email: customer.experience@sanctuaire.shop

• Website: https://sanctuaire.shop

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Mission-Based Shipping Note:

Every purchase supports the mission of Sanctuary Project LLC. Orders are packed with care, and in some cases may be fulfilled through partner programs that support meaningful employment opportunities.